System status
Live platform status.
Operational health of the Riyadh-hosted production environment. The component panel below polls the backend health endpoint live — if you are reading this page during an incident you will see the change here within a minute.
Backend API
NestJS application — auth, EAM modules, AI orchestration
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checking…
Web app
Next.js front-end serving the in-app SPA + marketing site
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checking…
Database
Managed Postgres in Alibaba Cloud Riyadh with PITR
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checking…
AI assistant
Anthropic Claude routed through tenant-scoped retrieval
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checking…
Live probe of /api/health. Polled every 60s, timeout 8s. Secondary components are inferred from the primary probe — independent per-component checks are on the 2026 roadmap.
Service-level commitments
99.9%
Monthly uptime target
Excludes scheduled maintenance windows announced ≥ 72 hours in advance. Enterprise tier customers may negotiate higher SLA in their MSA.
15 min
Recovery point objective (RPO)
Continuous WAL archive against object storage. Worst-case data loss in a full region failure is bounded to the WAL flush interval.
4 hours
Recovery time objective (RTO)
Time to restore the platform from snapshot in a disaster scenario. Tested quarterly via documented DR drill.
72 hours
Breach-notification window
Per the PDPL Article 22 requirement. Tenant administrators receive a templated notification within the regulatory window.
Recent incidents
No customer-impacting incidents in the last 90 days.
When an incident occurs, a public post-mortem is published here within five business days of resolution. Customers on the Enterprise tier are notified directly through the tenant admin contact on file.
Note — this page is an honest summary, not a fully automated status tracker. Live component polling above is real; the incident log above is updated manually within five business days of any customer-impacting event. A fully automated status pipeline with subscriber-driven notifications is on the 2026 roadmap.
Notifications and follow-up
For real-time incident updates as a customer, contact your designated account architect. For procurement reviewers, the trust page documents the underlying controls behind the SLAs on this page.