The platform
Run your maintenance operation on one platform. Powered by Intelligence.
From the asset registry to the technician's mobile in the field, seventeen flagship modules covering work execution, preventive maintenance, procurement, permits, organization design, training, tasks, knowledge base, and team chat. Native intelligence layer surfaces what's likely to fail next. Bilingual EN / AR from day one.
17
Flagship modules across the lifecycle
6
AI surfaces in production today
2
Languages, fully native (EN / AR)
100%
KSA data residency
Module catalogue
Seventeen flagship modules across the operational lifecycle.
The product is one platform with one data model. These seventeen flagship modules represent the surface you will interact with day to day, from the asset registry to the field technician's mobile screen. Native bilingual EN / AR across every page, with Hindu-Arabic numerals and an optional Hijri calendar per tenant.
Asset and execution
Asset 360
One record for everything about an asset: hierarchy with multi-parent relationships, criticality and risk scoring, custody and downtime, full maintenance and work-order history, lifecycle cost and depreciation, contracts and warranty, spare parts with live stock levels, meters, calibration, and disposal. Every field change is kept with a before-and-after audit trail, and an AI health score flags what needs attention — the whole asset story in one place, not a registry you bolt reports onto.
Work order execution
Request to closure on a single audit trail. One work order can cover many assets — a whole site or asset category. Labor, parts, inspections, signatures, failure codes, photo-required completion.
Preventive maintenance
Calendar and meter driven schedules, MTBF-aware interval recommendations, route grouping, forecasted workload by craft.
Predictive maintenance
Continuous asset health scoring from meter, WO, inspection, and downtime signals. Recommended actions, explainable contributors.
Materials, procurement, contracts
Inventory and spare parts
Multi-warehouse stock, min/max with ABC analysis, stock transfers, cycle counts, vendor-linked parts catalogue.
Procurement
Requisition → PO → goods receipt → vendor invoice with 3-way match. Vendor scorecards on OTIF + price variance.
Contracts and SLAs
Vendor contracts with encoded SLA terms, breach detection, renewal notice windows, and document expiry alerts.
Approval workflows
Multi-step approval flows for purchase requisitions, work orders, permits, contracts, with role and amount thresholds. Configurable reference-number formats per module.
Work, knowledge, and the field
Tasks and recurring schedules
Multi-assignee tasks with voice notes, attachments, and recurring templates that auto-spawn on cadence. Ticket-to-task conversion.
Knowledge base
Tenant and platform-wide articles with versioning. Wired into the AI assistant: answers cite the article that produced them.
Team chat
In-app DMs and group channels between organisation members. Tenant-scoped, audit-logged, mobile-ready.
Mobile field service
PWA with offline queue, scan-first bottom nav, barcode/QR lookup, voice-to-text notes, start/stop labor timer, push notifications.
Safety, training, compliance, intelligence
Permits and safety
Permit to Work with Lockout / Tagout isolation. High-risk work gated by an active safety document. Skill-gated assignment.
Training, certs & competency
Full LMS: courses, quizzes, certifications, competency matrix per role, skill-gated WO assignment, expiry alerts.
Reporting and analytics
SMRP KPIs (MTBF, MTTR, PM compliance, availability), configurable reports, scheduled exports, ISO-aligned compliance pack.
Organization design
Design your operating model inside NextEAM: an auto-laid-out org chart down to position level, bilingual job roles and competencies, RACI for every activity, FTE-demand workforce planning, and a branded org-structure document — routed Draft → Review → Approved with version snapshots and a full audit trail. Start from an industry benchmark template.
Intelligence layer
Tenant-scoped assistant, predictive scoring, WO triage, PM interval recommendation, AI copilots in every form, NL command palette.
Intelligence layer
AI that thinks with your operators, not for them.
The Intelligence layer is part of the platform from day one, not a feature flag. Every AI surface is grounded in tenant scoped data, gated by existing role permissions, and auditable for compliance. Models run inside your tenant boundary and never see other customers data.
Tenant-scoped assistant
Retrieval-grounded chat that answers from your tenant data AND your Knowledge Base, not a generic LLM. Every answer cites the asset, WO, contract, or KB article that produced it.
Predictive asset health
Continuously scores asset health from meter, WO, inspection, and downtime signals. Flags decline before failure with an explanation of the contributing signals.
Work order triage
Classifies incoming tickets by category, priority, and required craft. Drafts a first response, recommends an assignee from current workload, starts the SLA clock.
PM interval recommendation
Compares each PM to actual MTBF and recent failures. Suggests tighter intervals on at-risk assets and looser intervals where you are over-maintaining.
AI copilots in workflows
Inline suggestions while you create a WO, edit a PM, or open an asset, not buried in a separate sidebar. Apply or dismiss with one click.
Natural-language ⌘K
Command bar that takes phrases like "show overdue WOs for critical assets" or "parts below reorder for vendor X" and navigates straight to the answer.
Document intelligence
Extract structured data from inspection forms, vendor invoices, and supplier documents into the platform record with reviewer approval before commit.
KB-grounded answers
Knowledge Base articles are first-class context for the assistant. Standard operating procedures you write become the AI's answer template.
Integration model
API first by construction, not after the fact.
Every screen in NextEAM is built on the same APIs you can call from your own systems. Service accounts inherit RBAC scopes. Webhooks push events outward. OpenAPI specs are first class artefacts.
REST APIs and OpenAPI spec
Versioned REST APIs with OpenAPI 3 specs. Generate client SDKs in your stack of choice; we use the same APIs to build the UI.
Webhooks and event streams
Subscribe to lifecycle events (work order opened, closed, escalated, asset health changed). HMAC signed, retry aware delivery.
ERP, finance, HR sync
Two way connectors and event streams into SAP, Oracle, Microsoft Dynamics, and the finance / HR systems that own master data.
BMS, SCADA, IoT gateways
Live operational telemetry feeds asset health and work order automation. Edge gateways supported for low connectivity sites.
Inspection and CMMS migrations
Tooling and templates for importing inspection findings and CMMS data from incumbent platforms with referential integrity checks.
SSO, OIDC, SAML
Single sign on via OIDC and SAML. Just in time provisioning, group claims mapped to roles, MFA enforced where required.
Enterprise architecture
A platform you can put under an enterprise architecture review.
Operational software fails enterprise procurement when it cannot explain its hosting, isolation, recovery, and supply chain story in concrete terms. Here is ours.
Cloud native, KSA hosted
Containerised services running in Riyadh.
- Multi zone application tier with horizontal scaling
- Blue green releases with automated rollback
- Infrastructure as code from CI to production
- Zero downtime database migrations
Multi tenant isolation by design
Tenant ID at the service layer, not the query layer.
- Every query path filtered by tenant ID at the service layer
- Cross tenant exposure is structurally impossible
- Per tenant rate limits and resource quotas
- Optional single tenant dedicated cluster
High availability and recovery
Documented RTO and RPO targets, not aspirations.
- Multi zone application tier
- Automated database backups with point in time recovery
- Documented disaster recovery procedures and drill cadence
- Recovery objectives published per deployment tier
Defense in depth
Multiple layers, not one perimeter.
- TLS in transit, encryption at rest with rotated keys
- Non root containers, distroless where possible
- Secret scoped service accounts
- Continuous dependency vulnerability scanning in CI
Managed SaaS
Multi tenant cluster hosted in Riyadh. Fastest time to value, fully managed updates, predictable subscription pricing.
Single tenant dedicated
Dedicated cluster in Riyadh for organisations with isolation requirements beyond the standard multi tenant model.
Private cloud / on premise
Reference deployment patterns for sovereign cloud and regulated on premise environments, scoped per engagement.
Security and compliance
Built for procurement, not against it.
Saudi enterprise procurement asks the same questions every time. The platform answers them in code, not in slide decks.
KSA data residency
Infrastructure hosted in Riyadh. Tenant data never leaves the Kingdom unless you explicitly export it.
NCA ECC control mapping
Mapped to concrete code: auth throttling (2-2-3), encrypted secrets, non root containers (2-8-3), audit logging.
PDPL data-subject rights
More than a policy line: versioned consent capture with a reconsent prompt when terms change, an append-only trail for every consent event, and a single-tenant erasure workflow — the operational machinery a Saudi data controller needs to evidence compliance, not just assert it.
Tenant isolation by design
Every query path is filtered by tenant ID at the service layer. Cross tenant leakage is structurally impossible.
Reproducible deployments
Versioned migrations, Docker first images, infrastructure as code. Same artifact runs in CI, staging, and production.
Audit ready reporting
One click compliance pack: who did what, against which record, from which IP, when.
See it running
We will load a tenant against your data.
A 45 minute walkthrough of the platform against a representative slice of your asset estate. Operations teams, IT, and procurement are welcome.